TOM Organic Regular Pads 10pk

Shipping

Flat rate of $12.50 for shipping within Australia. 

Free shipping on orders $200 and over.

We do not currently have a standard flat rate for international shipping.  If you would like to have your order shipped overseas, please enquire for a quote via email info@newglowco.com.au

All orders are shipped from Brisbane.  Please make a note at checkout – Authority to Leave if order can be left unattended at the delivery address. We cannot be guaranteed however as it may not be deemed safe by the carrier at the time.

We strive to get all orders out within 24-48 hours once payment is received.  At times due to large amount of orders, or interstate events, there may be a slight delay in sending out your order. We appreciate your understanding in these circumstances.

We send via Australia Post and recommend allowing 3-8 business day delivery period within Australia once an order is placed.  Please allow longer if you live in rural Australia.

Once your order is sent, we will email you tracking details for you so you can keep track of it.

Returns and Exchanges

Should you receive a faulty product please let us know and we will replace it. If for some reason you are not happy with your purchase we are happy to discuss this with you to resolve the issue.  Each case is individual due to the nature of the products sell. Please email us info@newglowco.com.au

Further questions? Please email us at info@newglowco.com.au

Privacy Policy

New Glow Co (ABN 62586836647) (“New Glow Co”, “us”, “we” and “our”) owns and operates the website newglowco.com.au and Instagram @newglow.co

By visiting and using our website and/or purchasing products via our website or providing your personal information to us, you confirm your acceptance of the terms and conditions of this Privacy Policy and consent the use of your personal information in compliance with the Privacy Act 1988.

If you do not agree with the Privacy Policy please do no use the website or provide us with your personal information.

Personal Information

Personal information is information that identifies you or could identify you. 

Personal information we may collect from you includes (but not limited to): your name, address, contact details, email address, phone number, your feedback, reviews and/or opinions on our products via the website, email or other social media channels.

We reserve the right to make changes to this Privacy Policy.  Any significant changes to our Privacy Policy will result in an updated version on our website.  If you have any questions regarding our Privacy Policy and/or your personal information, you can contact us at info@newglowco.com.au

We may collect your personal information when you

Place an order

Subscribe to email/newsletter communications

Contact us or interact with us electronically

Complete an online form or survey

Submit product reviews

Sign up to our list at events

Cookies

Our website uses cookies to collect information to learn about how people use our website.  This may include information such as IP address, browser used, domain name and how you gained entry into our website.  Details about date, time, products viewed and purchased, pages accessed and browsing behaviours. This information is used anonymously for statistical purposes and can not be used to identify you individually.  We may use this information via third parties such as Google Analytics or Facebook Pixels. A cookie can not retrieve personal information from your hard drive or capture your email address.

Use of information

We may use your personal information to provide our products or services to you, manage and/or improve our product or services to you, provide you with information about our products, services, events or ideas that may be of interest to you. We may also use your personal information to provide you with information about other services offered by third parties which we think you may find interesting. To register, set up an account, process transactions, marketing or any other purpose to allow us to comply with our obligations under law.

Storage of personal information

The security of your personal information is important.  We endeavour to take steps to protect all information we hold whether it be electronic or in physical form.