Shipping & Returns

Shipping

Flat rate of $10 for shipping within Australia.  Express shipping is a flat rate of $20 regardless of order cost.

Free shipping on orders $200 and over.

We do not currently have a standard flat rate for international shipping.  If you would like to have your order shipped overseas, please enquire for a quote via email info@newglowco.com.au

All orders are shipped from Ballarat.  Please make a note at checkout – Authority to Leave if order can be left unattended at the delivery address. We cannot be guaranteed however as it may not be deemed safe by the carrier at the time.

We strive to get all orders out within 24-48 hours once payment is received.  At times due to large amount of orders, or interstate events, there may be a slight delay in sending out your order. We appreciate your understanding in these circumstances.

We send via Australia Post and recommend allowing 3-8 business day delivery period within Australia once an order is placed.  Please allow longer if you live in rural Australia.

Once your order is sent, we will email you tracking details for you so you can keep track of it.

Returns and Exchanges

Should you receive a faulty product please let us know and we will replace it. If for some reason you are not happy with your purchase we are happy to discuss this with you to resolve the issue.  Each case is individual due to the nature of the products sell. Please email us info@newglowco.com.au

Further questions? Please email us at info@newglowco.com.au